Common Problems

Common Problems

Top Five Things that Go Wrong and How to Prevent Them

  • The test is not available on the date and time the student is scheduled to take it.
    Students should talk with professors on a regular basis so that they are more likely to remember them and their test dates. Sometimes professors will allow students to bring the test to the Access and Accommodations Center (AACE) in a sealed envelope.
  • Students do not receive their test grades at the same time their classmates do.
    Students should talk to professors to discuss options to get their exams back to their professors more quickly:

    • Students deliver the test in a sealed envelope to their professor.
    • AACE faxes or emails the answers back to the professor.
    • The professor sends someone to pick up the test.
  • Students arrive to take their test without a pencil, scantron, calculator or other essentials.
    AACE does not provide these items. Students can bring what they will need in an envelope with their name for AACE to hold. AACE is not responsible for unclaimed items at the end of the semester or for theft.
  • Students need to ask a question about the test material while they are testing at AACE.
    Since the staff of AACE cannot answer questions about test material, there are several possible strategies:

    • Obtain written permission to call the instructor during the test.
    • Receive the testing accommodation directly from the professor without coming to AACE.
    • Ask the professor to come to AACE during the exam to answer questions.
  • A student’s exam is scheduled after hours or AACE will close before the student finishes.
    There are several strategies for this issue:

    • Talk to the professor about starting early enough to finish before closing time.
    • Ask the professor to schedule different parts of the exam on different days.
    • Receive testing accommodations directly from the professor without coming to AACE.