Frequently Asked Questions
A service animal is allowed in all public areas of a facility. For example, in a hospital, it would be inappropriate to exclude a service animal from areas such as patient rooms, clinics, cafeterias or examination rooms. However, it may be appropriate to exclude a service animal from areas where the animal’s presence may compromise a sterile environment.
Secondly, the student must be prepared to accept the responsibilities of having a service animal on campus generally and in University Housing. The person with the disability is responsible for keeping the service animal under control. A service animal must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. The person with the disability is the only person who should give the service animal commands.
The third step in the process is designed to ease the student’s access to University Housing and public spaces on campus. If the student who has a service animal is already connected with AACE, he/she must contact AACE
A staff member from AACE will contact students within 15 business days about their housing accommodation request. Additionally, all students must complete a Housing accommodation and orientation appointment. Students are also encouraged to indicate on their housing application that they will need a housing accommodation.
Secondly, the student must be prepared to accept the responsibilities of having an emotional support animal in University Housing. Emotional support animals are only allowed within a person’s residence in University Housing. Assistance animals must not be taken into the common areas of the residence halls, apartment offices, administrative offices or public student living areas.
The owner must ensure the animal is manageable and does not create a nuisance in or around the home setting. The owner is solely responsible for providing the necessary care and food for the animal.
The third step in the process is designed to determine a student’s eligibility for the accommodation of an emotional support animal in their assigned room. If the student who has an emotional support animal is already connected with AACE, he/she must contact AACE and submit documentation to support the housing accommodation request.
Students not connected with AACE may connect by completing and submitting the following to the office:
- PDF Welcome Form or Electronic Welcome Form
- Documentation to support the housing accommodation request
A staff member from AACE will contact students within 3 business days about their housing accommodation request. Additionally, all students must complete a Housing accommodations and orientation appointment. Students are strongly advised to indicate on their housing application that they are requesting a housing accommodation.
- Contact AACE
- Submit a copy of the agreement or letter from the accredited school for Seeing Eye, hearing, service or guide dog
AACE will contact students as soon as possible about their housing accommodation request. In addition, residents must notify University Housing in writing if the training program has been concluded and the approved service animal in-training is no longer in residence. To raise and train a new service animal, the resident must file a new request and follow the same procedures as before.